Answer customers 24/7 and reply faster — without growing your team
An AI chatbot that resolves common questions on your website, reply drafts and summaries for your agents, and a knowledge base that improves itself — all trained on your own content.
Less repetitive work. Faster, better answers.
Six AI tools that work together across your chat, tickets and knowledge base.
- Enable AI Agents in Administration → Applications
- Create an AI Agent and connect your Knowledge Base
- Add the AI Bot step to a chatbot scenario
Resolve common questions before they become tickets
- Answers in natural language from your knowledge base, any hour of the day
- Customers keep asking follow-up questions in the same chat
- "This doesn't help" continues your chatbot scenario — for example, creating a ticket with the full chat history
- A customer asks a question
The customer opens the chat widget on your website or support portal and types a question in natural language. - AI generates an answer from your content
It searches the Knowledge Base articles and FAQs connected to the AI Agent and replies based on that information. - Escalation to a human agent when needed
A ready reply in every ticket — agents just review and send
- One click on the Ai button drafts a reply from the ticket and your knowledge base
- Agents review and edit the draft before sending
- Consistent, accurate answers across the whole team
- Customer is asking how the AI Chatbot works, after receiving an overview of AI features.
- Agent needs to explain how it uses the Knowledge Base, what happens when info is missing, and confirm Cloud or Self Hosted.
- Status: Open — awaiting agent response with setup steps.
Understand any ticket without reading the whole thread
- The issue, what's been tried and the next step — right under the ticket title
- Closed tickets show how the issue was resolved
- Faster handovers between shifts and teammates
The right tone in every reply, without leaving the editor
- Select text to make it longer, shorter or rephrase it
- Switch to a friendlier or more formal tone in one click
- Or ask AI anything about the selected text
Turn a solved ticket into a help article in one click
- Spot a ticket that answers a question your knowledge base doesn't cover? Click once — AI drafts an article from the conversation
- Review, edit and publish
- More articles mean better chatbot and AI Reply answers
Your knowledge base keeps up with what customers actually ask
- Analyzes closed tickets daily, weekly or monthly
- Suggests new or updated articles with a confidence score and the source tickets
- Approve or dismiss each suggestion in one click
Track every token in the built-in AI Usage dashboard — usage by feature, remaining tokens and your next reset date.
Every AI feature on every plan
Plans differ only in monthly tokens. Every account starts on the Free AI plan — upgrade when you need more.
Free Included
Try every feature, light usage
≈ 40 AI chat sessions or 50 AI-drafted replies
How to activateStarter
Small teams using AI occasionally
≈ 400 AI chat sessions or 500 AI-drafted replies
Choose StarterGrowth
Active chatbot or daily AI replies
≈ 2,000 AI chat sessions or 2,500 AI-drafted replies
Choose GrowthBusiness
High-volume support operations
≈ 4,000 AI chat sessions or 5,000 AI-drafted replies
Choose BusinessEnterprise
Consistently above 100M tokens
Custom allowance for your volume
Contact salesFind your AI plan
Tell us how your team would use AI each month and we'll recommend a plan.
per month, on your website or support portal
per month, drafted for your agents
tickets per month agents summarize in one click
Closed tickets per month, analyzed for knowledge base suggestions
No surprise cut-offs
We warn you early, pause gently, and your chatbot never goes silent.
- 80%Early heads-up. Email and in-app banner for admins. Everything keeps working.
- 95%Second alert with your projected run-out date and a one-click upgrade.
- 100%Agent AI tools pause. The chatbot keeps running in rule-based mode, so customers still get help.
- ResetBack on automatically on your billing date — or instantly with a top-up or upgrade.
Top-up packs
Busy month? Add tokens without changing plans. Available on any plan, including Free.
Top-up tokens are used after your plan's tokens and are valid until your next monthly reset.
AI questions, answered
How do I start using AI?
Your account already includes the Free AI plan with 1M tokens a month. Activate the AI app, add at least one article or FAQ, create an AI agent and you're ready. Read the setup guide.
What is a token?
Tokens are the unit of AI usage — roughly pieces of words the AI reads and writes. One chat session uses about 24,000 tokens; one AI-drafted reply about 19,000. The AI Usage dashboard shows exactly where they go.
Are all AI features included in every plan?
Yes. Free, Starter, Growth, Business and Enterprise all include every AI feature. Plans differ only in the monthly token allowance.
What happens when I run out of tokens?
Agent AI features pause and the chatbot switches to rule-based mode. Everything resumes on your next billing date, or immediately when you buy a top-up or upgrade.
I pay annually — how do tokens work?
Annual plans still get a monthly allowance that resets on your billing date each month, at a lower monthly price.
Can I try AI during my free trial?
Yes. Trials include the Free AI plan with 1M tokens per month, so you can test every feature.
Give your team an AI assistant today
1M AI tokens included every month — just activate the AI app.